FAQs & Shop Policies

Shipping -

Where do you ship?
Anywhere on the planet you pay for it to be shipped. 

How do you ship orders?
Orders are shipped through the United States Postal Service.

When are orders shipped?
Orders will ship anywhere from 1, 2, 5, or 7+ days after being placed. Typically, it will only be a day or two, but I can never say for certain. I do everything myself in regards to my jewelry work, from making the things to packing the orders, and all that falls between. I live in a rural area, 20 miles from post offices and grocery stores. Our friendly, neighborhood mail person visits us once a day(except Sunday), but events like snow storms, landslides, and flooding do happen.

Jewelry Care & Cleaning -

One of my philosophies in jewelry is that it should be handed down from generation to generation. With that in mind, I try to design and fabricate my jewelry to last. Thick silver, high quality stones, and meticulous finishing work. That said, the care and treatment of your jewelry will determine its lifespan.

Avoid wearing your jewelry while swimming or bathing. Prolonged or repeated water contact will hasten wear and degrade soft, porous stones. Avoid wearing your jewelry during activity that may damage it. Keep turquoise or any soft stone away from other pieces of jewelry that may scratch or damage it.
Stones, silver, and other metals will darken, tarnish, or discolor over time.

Sunlight, oxygen, body sweat and oils, and anything else that comes into contact with your jewelry will contribute to this natural aging. Jewelry is best stored in its own airtight bag or container to help slow this process and to protect from scratches.

To clean your jewelry, some mild soapy water and an old, soft toothbrush should do the trick. Do not use chemical cleaners, as these can damage stones and possibly the silver and alloys as well. Jewelry polishing cloths do a wonderful job of removing tarnish and restoring shine.

Returns & Refunds -

Please be certain of your purchase when ordering online. I make every effort to provide all pertinent information and accurate photos. If you are uncertain about a purchase, you are more than welcome to request additional photos and information. I am happy to provide.

I will consider returns on a case-by-case basis. Please contact me by email if you wish to make a return. I will only consider returns within seven days of delivery. Customers are responsible for return shipping costs. I cannot be responsible for lost or stolen packages.

Email: kristin@kristinmartensdesign.com

Items must be clean, unworn, and undamaged.
Damaged items are not returnable or refundable.
Deposits for custom jewelry are not refundable.
Custom jewelry is not returnable.
I cannot be responsible for lost or stolen packages.

Customs -

I am not currently taking custom orders at this time. I have far too many ideas in my head, and never enough time. Like everything, this could possibly be subject to change. 

Other Things -

Additional information, FAQs, answers, and shop policies will be added and changed as I think of them. Shop policies help make things fair for me and you.